How Can We Help You?

Creating your store is easy! After signing up, follow our onboarding wizard that will guide you through: (1) Setting up your store details, (2) Adding your first products, (3) Configuring payment methods, (4) Setting up shipping options. The entire process takes about 15-20 minutes. We also provide video tutorials and live chat support if you need help.

To get started, you'll need: (1) A valid email address, (2) Business details (name, address, contact info), (3) Bank account for receiving payments, (4) Product information and images, (5) GST number (if applicable). You can start with a 14-day free trial without any credit card.

Yes! We support bulk import via CSV/Excel files. You can easily migrate from platforms like Shopify, WooCommerce, Magento, or any custom solution. We also provide migration assistance for Enterprise plans. Our import tool supports products, customers, orders, and more.

With our guided setup wizard, you can have a basic store running in 15-20 minutes. For a fully customized store with all features configured, it typically takes 1-2 days. Our Professional and Enterprise plans include onboarding support to help you get started faster.

You can add products in three ways: (1) Manually through the admin panel - one product at a time with detailed information, (2) Bulk upload using CSV/Excel files, (3) Using our API for automated product management. Each product can have multiple variants, images, descriptions, and custom attributes.

Absolutely! Our product management system supports unlimited variants. You can create variants based on any attribute like size, color, material, etc. Each variant can have its own SKU, price, images, and inventory. You can also set up variant-specific pricing and bulk actions.

Our inventory system tracks stock levels in real-time across all sales channels. Features include: automatic stock updates on orders, low stock alerts, multi-warehouse support, inventory reports, and bulk inventory updates. You can also enable backorders and set safety stock levels.

Yes! We fully support digital products like ebooks, software, courses, and downloadable content. You can set up automatic delivery, manage licenses, control download limits, and track digital product analytics. Digital products don't require shipping configuration.

We integrate with all major payment gateways including Razorpay, PayPal, Stripe, PayU, CCAvenue, and more. Supported payment methods include credit/debit cards, UPI, net banking, digital wallets (Paytm, PhonePe, Google Pay), and Cash on Delivery (COD). You can enable multiple payment methods simultaneously.

Orders are automatically received in your admin panel with instant notifications. The order management workflow includes: viewing order details, updating order status (pending → processing → packed → shipped → delivered), generating invoices, printing packing slips, and sending tracking information to customers. You can also process bulk orders and set up automated workflows.

Yes! Our promotion engine supports: percentage discounts, fixed amount discounts, buy X get Y offers, free shipping coupons, first-time buyer discounts, cart-based promotions, category-specific deals, and time-limited flash sales. You can also create single-use, multi-use, or customer-specific coupon codes.

You have complete control over refunds and cancellations. The system allows: full or partial refunds, automated refund processing through payment gateways, cancellation requests from customers, return management with RMA, refund tracking, and detailed refund reports. You can also set up custom refund policies.

Shipping setup includes: (1) Adding shipping zones (regions you ship to), (2) Creating shipping methods (standard, express, etc.), (3) Setting shipping rates (flat rate, weight-based, or real-time carrier rates), (4) Integrating with shipping carriers (FedEx, UPS, DHL, India Post, Delhivery, etc.), (5) Configuring free shipping rules. We also support multiple shipping options per zone.

Yes! You can set up free shipping based on various conditions: order amount threshold (e.g., free above ₹500), specific products or categories, coupon codes, customer groups (VIP, wholesale), or promotional campaigns. You can also offer free shipping to specific regions or during special events.

Yes! We integrate with major carriers including FedEx, UPS, DHL, USPS, India Post, Delhivery, BlueDart, DTDC, and more. Features include: real-time shipping rate calculation, automatic label generation, tracking number updates, delivery status notifications, and bulk shipment processing.

Customers can track their orders in real-time through: (1) Order tracking page on your store, (2) Email notifications with tracking links, (3) SMS updates, (4) WhatsApp notifications. The tracking system automatically updates as the carrier provides status updates. You can also customize tracking page branding.

Our CRM system provides complete customer management: customer profiles with purchase history, contact information, preferences, tags and segments, lifetime value tracking, order history, communication logs, and custom notes. You can also export customer data, create targeted campaigns, and manage customer groups.

Yes! Our marketing automation includes: email campaign builder, automated workflows (welcome series, abandoned cart, post-purchase), customer segmentation, A/B testing, newsletter management, personalized product recommendations, and detailed analytics. You can also integrate with Mailchimp, SendGrid, or other email services.

Our abandoned cart recovery automatically detects when customers leave without completing purchase and sends them reminder emails. Features include: customizable email sequences (multiple reminders), discount incentives, product images in emails, one-click recovery links, performance analytics, and recovery rate tracking. This typically recovers 15-30% of abandoned carts.

Yes! Professional and Enterprise plans include loyalty program features: points on purchases, tier-based rewards (silver, gold, platinum), referral bonuses, birthday rewards, exclusive member discounts, points redemption, and loyalty analytics. You can customize point values, redemption rules, and reward tiers.

Our analytics dashboard provides comprehensive insights: sales reports (daily, weekly, monthly), revenue metrics, top-selling products, customer analytics, traffic sources, conversion rates, cart abandonment rate, average order value, customer lifetime value, and custom reports. You can also export data to Excel/CSV for detailed analysis.

Yes! Track all your marketing efforts including: email campaign performance (open rates, click rates, conversions), social media traffic, ad campaign ROI, coupon code usage, referral program metrics, customer acquisition cost, and attribution tracking. Integration with Google Analytics and Facebook Pixel is also supported.

Financial reporting includes: sales summaries, tax reports (GST/VAT), profit and loss statements, revenue by product/category, payment method breakdowns, refund reports, commission tracking (for multi-vendor), and settlement reports. All reports can be filtered by date range and exported for accounting purposes.

Professional and Enterprise plans include custom report builder. You can create reports based on any data point: sales, products, customers, orders, inventory, or custom fields. Save frequently used reports, schedule automated email delivery, and share reports with team members. Advanced filtering and visualization options are available.

Absolutely! Security features include: free SSL certificate (HTTPS), PCI-DSS Level 1 compliance for payments, data encryption at rest and in transit, regular security audits, DDoS protection, automated backups (daily), secure admin access with 2FA, and role-based permissions. We also comply with GDPR and other data protection regulations.

Customer data protection includes: 256-bit encryption, secure data centers with SOC 2 compliance, access controls and audit logs, GDPR compliance tools (data export, right to be forgotten), privacy policy management, and secure payment processing (we never store full credit card details). All data is backed up across multiple locations.

We provide comprehensive GDPR compliance tools: cookie consent management, privacy policy templates, data export functionality, right to erasure (delete customer data), data processing agreements, consent tracking, and data retention policies. European customers' data can be stored in EU data centers.

All data is automatically backed up daily with point-in-time recovery. Backups are stored in multiple geographic locations for redundancy. Professional and Enterprise plans get more frequent backups (every 6 hours) and extended backup retention (90 days vs 30 days). You can also manually trigger backups anytime.

Yes! Support levels vary by plan: Starter (email support, 24-48hr response), Professional (priority email + chat, 12-24hr response), Enterprise (24/7 phone + email + chat + dedicated account manager, <4hr response). All plans include access to documentation, video tutorials, and community forum.

Yes! Customization options include: pre-built professional themes, drag-and-drop page builder, custom CSS/HTML editing, mobile-responsive designs, custom fonts and colors, logo and branding, page templates, and custom checkout. Enterprise plans get access to theme developers for complete custom designs.

Yes! Professional and Enterprise plans include full REST API access for: products, orders, customers, inventory, webhooks, and more. Developer resources include: comprehensive API documentation, code examples in multiple languages, sandbox environment for testing, rate limiting controls, and developer support. You can build custom integrations and apps.

Absolutely! We offer 100+ integrations including: accounting software (QuickBooks, Tally), CRM (Salesforce, HubSpot), email marketing (Mailchimp, SendGrid), shipping carriers, payment gateways, social media platforms, analytics tools (Google Analytics), and more. Custom integrations can be built using our API.